Whether there's a problem with your reservation, you need to check flight status, check-in, or even buy a new airline ticket, the representatives at American Airlines Customer Service are there to assist. Reachable by phone or online, customer care providers are the resource for travelers needing last-minute changes to their itinerary, use miles, and even get recommendations on cars, hotels, and activities. The phone number for help with flights and reservations is +1-888-609-1015.
Getting the Most From Your Call
Keep in mind that when it comes to customer
service, persistence pays off. Remember to always be reasonable and calm on the
phone with customer service representatives. It often doesn't help to quarrel
with them; instead, calmly state your problem, and tell the rep
how you would like them to address or correct it.
If you get stuck in the automated voice system,
always remember that pressing zero or saying "representative" will
generally result in being connected to a human. However, do try to answer the
automated questions (eg. "Do you need assistance with an existing
reservation?") as these questions help narrow down the type of customer
service provider that answers the call.
To expedite the call, have your confirmation
number and purchasing credit card handy if you're calling about an existing
reservation or if calling to book a new reservation, rental car, or hotel your
budget and travel dates.
General Passenger Customer Service
American Airlines offers a number of specific
helplines to provide assistance where their customers need it most: Flights and
Reservations, Online Assistance, AAdvantage Membership Services, AA Credit Card
Assistance, Refunds, Baggage Tracking, and General Assistance.
You also can access current gate and time
information for your flight on the American Airlines Flight Status webpage.
These available helplines for American Airlines
Customer Service are for general passengers:
Flights and Reservation
Numbers: +1-888-609-1015
AA.com
and Login Assistance: +1-888-609-1015
American
Airlines Credit Card: +1-888-609-1015 (for the U.S., Canada, and Puerto Rico); +1-888-609-1015
(for other countries)
Rental
Cars, Hotels, and Activities: +1-888-609-1015
AAdvantage Rewards Program
For members of American Airlines' membership
rewards program, AAdvantage, there are exclusive helplines available to assist
with your travel needs:
- AAdvantage
Customer Service: +1-888-609-1015
- AAdvantage
Gold Service Desk: +1-888-609-1015
- AAdvantage
Platinum Service Desk: +1-888-609-1015
- AAdvantage
Executive Platinum Service Desk: +1-888-609-1015
- AAdvantage
Admirals Club: +1-888-609-1015
Foreign Language and Hearing or
Speech-Impaired Assistance
Flights and reservation customer assistance is
also available in a few other languages and for the hearing and speech
impaired:
- Spanish: +1-888-609-1015
- Japanese: +1-888-609-1015
- Mandarin
Chinese: +1-888-609-1015
- Hearing & Speech Impaired: +1-888-609-1015
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